Refunds & Vouchers
We look forward to welcoming you back to Paradise
Dear Valued Customer
We are sad to see you cancel your trip for the time being but look forward to having you back with us in the near future when it is more suitable.
Please note that only Fully Flexible Fares purchased on our website can be refunded by us back onto your credit card. For all other Saver, Special, Seat Only, and Last Minute Fares, you can only use your refund voucher towards future travel within 36 months of your original booking date.
If you have mixed fares – please note we can only refund Fully Flexible Fares with the rest being available as refund vouchers towards future travel within 36 months from your original booking date.
For security reasons, we always refund Fully Flexible Fares ‘as paid’ – meaning we refund to the same form of payment you used to make your booking.
To get a refund, you can either email our Reservations Team at [email protected] or call us on +682 22 888 between 7am and 6pm Monday to Saturday (Time Zone: GMT-10, excluding public holidays).
If you booked with a travel agent or another airline please contact your travel agent or ticketing airline for refunds.